Product & UX Design
Outcomes
Fewer support tickets
A meaningful share of support volume is interface failure rather than user error.
Higher completion rates
on the flows that matter — signup, checkout, core task.
A design system engineers can build from
Tokens, components and states specified properly, rather than a static file that leaves every edge case to be invented in code.
Decisions grounded in evidence
where evidence exists — usage data, support tickets, session recordings, user interviews.
What we build
Product discovery and user research, information architecture, interaction design and prototypes, interface design across responsive breakpoints, design systems with full component specification, and accessibility-compliant design meeting WCAG AA.
We also do redesigns of existing products, which usually begin by finding out what is actually failing rather than assuming it is the visuals.
How it works
Research first — users, data, support volume, competitive context. Then structure and flows, then interface, then the system. Prototyped and tested before it is built, because changing a prototype is orders of magnitude cheaper than changing shipped software.
We hand over specified components with states, not flat screens. Where we also build, design and engineering run together rather than sequentially.
Where this applies
Strongest where the product is complex, where usage data shows people failing, or where a design system does not exist and every screen is invented from scratch.
Weakest where the problem is that nobody has found the product yet. Design will not fix distribution.
How we scope and price
Fixed scope, quoted after an initial conversation. Cost is driven by product complexity, research depth, number of flows and whether a full design system is required. Research-only and audit engagements are available and are often the right first step.
Frequently asked questions
We can design without research, and the result is a guess that looks confident. Even a small amount — five user conversations, a look at support tickets — changes the outcome substantially. Where budget is tight we scale research down rather than removing it.
Prototypes, final interface designs across breakpoints, and a specified design system with components, states and tokens ready for implementation.
Yes, and it works better that way. Design handed over without engineering involvement produces things that are expensive or impossible to build.
Yes. The first step is diagnosis — usage data, support themes, user sessions — because redesigning without knowing what is broken tends to move the problem rather than fix it.
Yes, to WCAG AA as standard. It is cheaper to design for than to retrofit, and in many markets it is a legal requirement.
Six to twelve weeks for a substantial product, less for a defined set of flows. Research-only engagements are two to three.
More Engineering services
Custom Software Development
Software built for processes that off-the-shelf products don't fit — scoped honestly, shipped in working increments, owned entirely by you.
Web Development
Fast, accessible, server-rendered websites and web applications — built so search engines and AI assistants can actually read them.
Mobile App Development
iOS and Android applications built cross-platform where it makes sense and native where it doesn't — including the store process and post-launch reality.